Refund policy
Returns & Refund Policy
At Anchor Sports Collectibles, we want you to shop with confidence. Because many of our products are collectible, authenticated, limited-availability, or shipped directly from our distribution partners, the following return conditions apply.
14-Day Return Window
Eligible merchandise may be returned within 14 days of delivery. To qualify for a return, the item must be unused, unopened when applicable, and in its original condition and packaging.
All original materials must also be included, including certificates of authenticity, authentication paperwork, holograms, tags, inserts, and accessories.
All returns require prior authorization from Anchor Sports Collectibles. Please contact us at info@anchorsportscollectibles.com before shipping an item back. Unauthorized returns may be refused.
Non-Returnable & Final Sale Items
The following items are not eligible for return unless they arrive damaged, defective, materially different from what was ordered, or otherwise qualify for a remedy required by applicable law:
- Trading cards
- Customized or personalized merchandise
- Special-order merchandise
- Products specifically identified as Final Sale
- Items that have been opened, used, altered, damaged after delivery, or are missing original packaging, authentication materials, holograms, certificates, or accessories
Certain autographed or collectible merchandise may also be designated Final Sale on the individual product page.
Display Cases, Holders & Storage Products
Eligible display cases, holders, storage products, and similar accessories may be returned within 14 days of delivery provided they are unused, unaltered, and returned in their original packaging.
A 15% restocking fee may be deducted from the refund for these products.
Free Shipping & Returned Orders
Anchor Sports Collectibles offers free shipping on qualifying orders; however, shipping is not actually free for us. We pay shipping and fulfillment costs to deliver these orders to our customers.
If an order that received free shipping is returned for reasons other than our error, damage, defect, or an incorrect item, the actual or reasonable outbound shipping cost incurred to fulfill the original order may be deducted from the refund.
The customer is also responsible for return shipping costs.
This allows us to continue offering free shipping while ensuring that shipping expenses associated with discretionary returns are not passed on to other customers.
Restocking Fee
Eligible discretionary returns may be subject to a 15% restocking fee. This helps cover restocking, handling, processing, and supplier return charges associated with returned merchandise.
Any applicable restocking fee and outbound shipping deduction will be deducted from the refund amount.
Damaged, Defective or Incorrect Orders
If your item arrives damaged or defective, or you receive an incorrect item, please contact us promptly at info@anchorsportscollectibles.com with:
- Your order number
- A description of the issue
- Photographs of the item
- Photographs of the packaging and shipping box when applicable
If the problem is confirmed to be the result of shipping damage, a defect, or an error by Anchor Sports Collectibles or our fulfillment partner, you will not be charged a restocking fee or the original outbound shipping cost. We will work with you to provide an appropriate replacement, refund, or other resolution.
Please retain the original item and packaging until your claim has been resolved.
Refunds
Once an authorized return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method, less any applicable:
15% restocking fee + original outbound shipping cost
For example, if an eligible $200 order received free shipping and our outbound shipping cost was $20, a discretionary return subject to the 15% restocking fee could result in:
$200 purchase price
− $30 restocking fee
− $20 original shipping cost
= $150 refund
The customer would also be responsible for the cost of shipping the item back.
Financial institutions may require additional time to post an approved refund to your account.
Exchanges
Please contact us before requesting an exchange. Because collectible inventory can be limited or unique, replacement inventory cannot be guaranteed.
How to Request a Return
Email info@anchorsportscollectibles.com within 14 days of delivery and include your order number and reason for the return.
Do not ship merchandise back to the address shown on the original package unless we specifically instruct you to do so. Return destinations may vary depending on the product and fulfillment location.